Answers to common questions about ordering and managing business data SIMs with Data Sims. Can't find what you need? Get in touch.
Ordering
Who can order?
Businesses, both limited companies and self-employed sole traders. You'll need your business details and the name of someone who can authorise the order.
What do I need to place an order?
Your business details (for a limited company: company name, registered address and company registration number; if you're self-employed: your trading name and business address), the decision-maker's name, role and business email, a delivery address, a billing email, and the number of SIMs you need.
Is sending the form a confirmed order?
No. The form sends us an order request. We check your details and confirm pricing, terms and payment with you before anything is confirmed. You won't be charged by sending the form.
What is the Companies House search for?
It helps you fill in your company details quickly and correctly. It's only a convenience: it doesn't verify who you are, and you can always type your details in yourself.
How much does it cost?
[PLACEHOLDER: pricing and data plans]
How do I pay?
By Direct Debit, collected through GoCardless. After you send your order request we'll show you a link to GoCardless's secure form, where you enter your bank details directly with them. [PLACEHOLDER: billing frequency and payment terms]
SIMs and networks
Which networks can the SIMs use?
[PLACEHOLDER: networks available]
Which countries are covered?
We supply organisations across the UK and Europe. [PLACEHOLDER: countries covered and any limits]
How long does delivery take?
[PLACEHOLDER: typical delivery time]
Activation and assignments
Who activates the SIMs?
Our team activates your SIMs and updates their assignments on the relevant network portals once your order is confirmed.
How do I move a SIM to a different device or user?
Contact us with the SIM details and where it's going. We update the assignment on the network portal for you.